Question 1

How does the delivery works?

Accepted Answer

Place your order by Thursday at 4 pm and we deliver your freshly prepared meals on Sunday right to your door. Your meals will come in a custom cooler bag with two ice packs to help keep them fresh. Your driver will send you an automated text 30 minutes prior to arrival. There is also a link within the text to track your driver's location live.

Question 2

How do I know when my delivery is coming?

Accepted Answer

You will receive an automated text on Saturday morning alerting you of your one-hour delivery window for Sunday. Our driver will text you 30 minutes prior to the delivery on Sunday morning to keep you updated of the status. There is a link within the text to track your driver's location live.

Question 3

In which areas do you deliver?

Accepted Answer

We deliver all over San Diego county in our commercial refrigerated vans to keep your meals at optimal freshness. From Chula Vista all the way to Fallbrook and from the Beaches all the way to Ramona

Question 4

How long can my bag wait outside?

Accepted Answer

Our meals are delivered fresh and never frozen. So while they are delivered in a refrigerator van with ice packs and a custom cooler bag, we do recommend placing them inside your refrigerator as soon as you retrieve them to maintain optimal freshness.

Question 5

There are only five menu items listed, how does that work?

Accepted Answer

Yes, there is a five-item menu so if you were to order the 10 meal plan for example you will receive at least two of each menu item, to equal the 10 meals. For the 15 meal plan you will receive 3 of each menu item. If you can not eat one of the menu items please send us an email and we would be happy to accommodate.

Question 6

How long can I store meals after receiving it?

Accepted Answer

You can store your meal after receiving it for up to 7 days in the refrigerator. (please keep your refrigerator below 40 degrees) If you would like your meals to last longer we recommend freezing your meals by day 5 and they will then be able to last up to a month in the freezer

Question 7

How do I heat my meals?

Accepted Answer

The meal container is both microwave & dishwasher safe Crack the lid of the container ( so the moisture stays mostly in) and place in the microwave for 2 minutes on full power or till your desired heat. If the meal is a salad we recommend heating only the protein and keeping the salad chilled. For burgers, we recommend heating the patty separate from the bun for a more delicious taste.

Question 8

Where do I find the Macros for each of my meals?

Accepted Answer

Your macros will be located on the outside of your bag on the instruction sheet that comes with each order. Or visit www.puremealprepsd.com/macros to view information as well.

Question 9

When should I place my order?

Accepted Answer

Orders need to be placed by Thursday at 4 pm for Sunday delivery. We understand if life gets crazy if you are after the order by date, call us or email us and we will do our best to fit you in. 858-384-6445 | puremealprepsd@gmail.com

Question 10

Is it possible to change my order details after placing the order?

Accepted Answer

Yes, we just ask that you alert us as soon as possible via email of any changes and we will do our best to accommodate.

Question 11

Am I locked into a subscription?

Accepted Answer

Orders are on an automatic subscription basis. You will be charged on the same day of the week that you originally placed your order. However, you are never locked into a contract and are able to suspend or cancel at any time.

Question 12

How can I cancel/pause my order?

Accepted Answer

If you want to cancel the order, you need to take action before Thursday at noon to prevent any inconvenience and charges. You can do so by logging into your account selecting subscription and clicking suspend (pause) or cancel at any time. This will immediately pause your order from being charged. If your order has already gone through and you would like to cancel please reach out to us via email so that we can refund you and make sure your order is canceled.

FAQ

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