Frequently Asked Questions

How does Delivery work?

You receive the meals between 5 pm and 9 pm at your doorstep every Saturday. Additionally, when you proceed to checkout, there is a delivery fee based on your address location. When the driver begins the delivery route you will receive a call or text with an estimated arrival of your meals. We ask that you are home for arrival. However, we do pack meals in cooler bags on ice and are able to leave your meals at your door per request. If you want to make adjustments in delivery, we request you to inform us ahead of time through email or phone call. 

 

In which areas do you deliver?

We provide delivery across San Diego and surrounding areas.

We also have two free pick-up locations.

1) Commercial Kitchen: 1423 N Cuyamaca Street El Cajon, 92020 Saturdays from 4 pm to 5 pm

2) Crossfit Humanity: 4031 Pacific Hwy, San Diego CA, 92110  Sunday & Monday Pick up

If you select pick up, In the notes section at check out please write which location you would like to pick up your meals from. 

 

When should I place my order?
You should order before 4 pm on every Thursday to get your order delivery or pickup by Saturday. If you place the order after 4 pm on Thursday, you will receive your meal delivery in the next week on Saturday. 

 

 Is it possible to change my order details after placing the order?

Yes, it is possible to change the order details but you need to do this as soon as possible. You can get in touch with us via email or phone call for changing your order details. 

 

How can I cancel/pause my order?

If you want to cancel the order, you need to take action before Thursday at noon to prevent any inconvenience and charges. You can do so by logging into your account selecting subscription and clicking pause or cancel at any time. This will immediately pause your order from being charged.

How does build your own menu work?

 Click the build your own menu product and then you are able to select the exact protein and ounces, the exact carb and amount of serving size and the exact vegetable of your choosing along with the serving size you would like. There is a minimum of 5 meals per order, this product is not on subscription so that you may log in each week and change the meals to suit your taste and health goals.  

 

 

How long can I store meals after receiving?
We deliver freshly prepared meals to you. These meals can be refrigerated and stay good for eating for almost six to seven days. It is recommended that you put 20% of your meals in the freezer while keeping 80% in the refrigerator to ensure freshness, quality, and taste. When you have finished your refrigerated meals, take the desired amount of other meals from the freezer and keep in the fridge to defrost enjoy for the next days and continue.

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